Delivery Options

Shipping prices:

SA (South Africa) £16.99
Europe £29.99
WORLDWIDE* £34.99

We can deliver to: South Africa and Nambia, Most of Europe, as well as Australia, Canada, China, Hong Kong, Japan, New Zealand, Singapore and the United States.

Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched – this email contains the tracking number so you can track it online right to your door.

  • All items are shipped from within the SA.
  • Orders will be dispatched within 1 working day of payment receipt.
  • Postage is done through SAPO Registered Mail with tracking.
  • International orders. Delivery is generally between 10 – 20 business days, however, this depends on your country.
  • Customs fees may be charged by your country, these are the responsibility of the buyer.
  • Business days exclude Saturday, Sundays and Bank holidays.
  • If you do not receive your item within the specified period, please do contact us.

 

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to resend the item or if you wish to cancel the order.  Please note that for items that were undelivered as a result of the customer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.

Late deliveries or dispatch

Although we are able to ship almost every order within the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however, this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

Consequential loss for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you.  If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time took off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.

Delivery to business addresses

We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as SAPO deliver to the address and not necessarily to the named person.